I’m pretty sure a monkey must have designed AT&T’s sales and tech support system. That’s not to say that the actual staff are monkeys — they’re perfectly nice people trying their best, but at the end of the day, they can only do whatever their sales / tech support computer software lets them do. Basically, I’m saying the engineers who designed this entire system were monkeys.
Or at the very least, their managers were.
But first, the beginning of this story: Back in April or May or so, I decided to switch from Comcast to AT&T for Internet service — mostly because I was pissed off about how they were raising my bill by $1 each month. The bills, of course, provided no helpful hints about why the amount kept going up. Yes, I could’ve just called Comcast and contested it, but I wasn’t keen to get into a pissing match with Comcast over $1. So I decided to dump the bastards altogether and switch to the only other game in town — AT&T.